Mariox Software
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Industry 14  /  Public sector

Services citizenscan actually use.

Public software is judged on whether the least confident user can complete the task. Accessibility and documentation are requirements here, not improvements.

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Where it usually breaks
01
Universal accessibility

The service must work for every citizen, on old devices and assistive technology.

02
Procurement constraints

Scope, reporting and evidence obligations are fixed before work starts.

03
Legacy integration

Records live in systems that predate the web and cannot be switched off.

04
Transparency

Decisions and data handling have to be explainable to the public.

What we build

01
Citizen portalsApplications, payments and status tracking.
02
Case managementWorkflow, assessment and decision recording.
03
Licensing systemsPermits, renewals and inspection scheduling.
04
Internal platformsTooling for caseworkers and administrators.
05
Open dataPublished datasets and documented APIs.
06
Legacy integrationBridges to existing systems of record.

Stack we use here

ReactNode.js.NETPostgreSQLAzureTerraformGOV-style patterns

How we approach it

We build to WCAG AA and test with assistive technology rather than a checklist. Everything ships with the documentation and evidence procurement requires, produced as we go rather than at the end.

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