Service 10 / Managed IT & support
Monitoring, helpdesk, patching and incident response, so your internal team can work on the roadmap instead of the queue.
What’s included
01
MonitoringUptime, performance and error tracking with real alerts.
02
HelpdeskTiered support with defined response and resolution SLAs.
03
PatchingOperating systems, dependencies and security updates.
04
Incident responseOn-call rotation, escalation and written postmortems.
05
Backup and recoveryTested restores, not just scheduled backups.
06
Improvement planQuarterly review of what keeps breaking, and why.
What you get
01
Coverage schedule
Who is on, when, and what they can action.
02
SLA report
Response and resolution times, published monthly.
03
Postmortems
Root cause and the fix, for every real incident.
04
Recovery plan
Rehearsed, timed and documented.
Stack
DatadogGrafanaPagerDutyZabbixAnsibleTerraformJira Service Management
How we run it
We measure response and resolution and publish both, including the months we miss. Recurring incidents get engineering time rather than another runbook entry, because a queue that never shrinks is a design problem.